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We are looking for a Full Time Contractor Technical Support Specialist that will assist staff with their IT needs at Silent-Aire Manufacturing (https://www.silent-aire.com). The ideal candidate will also have great troubleshooting abilities and attention to detail. This job is on-site in Edmonton/Nisku. You need to have your own vehicle and be prepared to drive to various office/warehouse locations as required.

Responsibilities Include:

Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
Install and configure appropriate software and functions according to specifications.
Develop and maintain local networks in ways that optimize performance.
Ensure security and privacy of networks and computer systems.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Organize and schedule upgrades and maintenance without deterring others from completing their work.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
Network cabling installs.
Maintain records/logs of repairs and fixes and maintenance schedule.
Identify computer or network equipment shortages and place orders.
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
Monitor performance and ensure system availability and reliability.
Monitor system resource utilization, trending, and capacity planning.
Provide Level 0/1 support and troubleshooting to resolve issues.
Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.

Requirements Include:

Proven experience as IT Support Specialist or relevant position.
Hands-on experience with monitoring, network diagnostic, and network analytics tools.
Excellent diagnostic and problem-solving skills.
Excellent communication ability.
Outstanding organizational and time-management skills.
In-depth understanding of diverse computer systems and networks.
Good knowledge of internet security and data privacy principles.
Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
Solid understanding of the OSI or TCP/IP model.
Degree, Diploma, or Certifications in the relevant fields preferred.
Your own vehicle.
USA Citizen.
Criminal Record Check.

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Apply for Deskside (Field) Technical Support Specialist at RAMP InterActive